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Motus Billing FAQ

For owners paying over time (quarterly or semi-annually)

Overview: Motus sends invoices approximately 60 days in advance of the date when funds must be paid to the carrier.  The official due date on the invoice is approximately 30 days prior to the date funds are due to the carrier.  If the carrier is not paid on time, coverage will lapse (cancelled).

Example: If your policy starts on July 1st, and you select the quarterly payment plan, your down payment covers the period of July 1 to September 30.  You will receive an invoice for your 2nd quarterly payment on August 1st.  This payment will cover the period October 1 – December 31.  The due date on this invoice will be September 1, but you have an additional 30 days beyond that due date before coverage would lapse due to non-payment.  If coverage is not received by October 1st, your coverage would be cancelled as of that date.

Motus Billing FAQ

For owners paying over time (quarterly or semi-annually)

Overview: Motus sends invoices approximately 60 days in advance of the date when funds must be paid to the carrier.  The official due date on the invoice is approximately 30 days prior to the date funds are due to the carrier.  If the carrier is not paid on time, coverage will lapse (cancelled).

Example: If your policy starts on July 1st, and you select the quarterly payment plan, your down payment covers the period of July 1 to September 30.  You will receive an invoice for your 2nd quarterly payment on August 1st.  This payment will cover the period October 1 – December 31.  The due date on this invoice will be September 1, but you have an additional 30 days beyond that due date before coverage would lapse due to non-payment.  If coverage is not received by October 1st, your coverage would be cancelled as of that date.

Motus sends invoices 60 days in advance of the date when the policy would be cancelled for non-payment.  This allows us plenty of time to send reminders prior to your coverage lapsing.

We set the due dates on our invoices to allow a 30 day grace period between the the invoice due date and the actual date when the carrier must be paid.  This gives us time to contact our clients to make sure the failure to pay is not intentional.

As long as we receive payment before the date when the carrier must be paid, your coverage will not lapse.  You will, however, likely receive a number of reminders — both automated and from a member of our customer service team — if you choose to wait until the last minute.

Absolutely. Contact our customer service team at 833.668.8746 and they will advise you on how to bring your payments up to date, and get your coverage back in force.

Motus sends invoices 60 days in advance of the date when the policy would be cancelled for non-payment.  This allows us plenty of time to send reminders prior to your coverage lapsing.

We set the due dates on our invoices to allow a 30 day grace period between the the invoice due date and the actual date when the carrier must be paid.  This gives us time to contact our clients to make sure the failure to pay is not intentional.

As long as we receive payment before the date when the carrier must be paid, your coverage will not lapse.  You will, however, likely receive a number of reminders — both automated and from a member of our customer service team — if you choose to wait until the last minute.

Absolutely. Contact our customer service team at 833.668.8746 and they will advise you on how to bring your payments up to date, and get your coverage back in force.